Our experienced Project Managers are on-site at job locations from 8:00 AM to 2:00 PM each weekday, managing construction crews and ensuring smooth project progress. During these core hours, response times may be slower as they are focused on overseeing the work. Typically after 2:00 PM, our Project Managers dedicate time to returning calls, responding to text messages, and answering emails.

If you don’t receive an immediate response during working hours please leave a message. Our Project Managers are required to get back to you within 1-2 business days. If there is no urgency to your questions sometimes an email will be best. 

We also kindly ask for your understanding that our Project Managers have families and personal commitments in the evenings and on weekends. To respect their time we encourage you to avoid contacting them outside of business hours unless it is urgent. For emergency after-hours situations, please use the emergency contact line provided in our directory.

The fence will generally remain down throughout construction and is typically replaced at the end of the project when large equipment access is no longer needed. We will install a temporary fence during construction to maintain a measure of safety, but this fence is not sufficient to keep animals from escaping.
During the course of your construction or renovation project, trash and debris may accumulate on-site. Our in-house crews and Project Manager will typically consolidate all waste into one designated area to minimize clutter. The majority of construction debris and trash removal will take place at the end of the project, ensuring the site is clean and ready for final inspection.

For ongoing clean-up, our teams work diligently to manage the site and ensure that waste does not interfere with the project’s progress. If you have specific concerns about construction waste removal or need additional services during the project, feel free to reach out to your assigned Project Manager for assistance.

If you would like to make changes during your construction project, all modifications must be documented through a change order. This ensures that any adjustments are agreed upon by all parties involved before implementation. Change orders help maintain clarity, avoid misunderstandings, and keep the project on track. A signature is required in order to move forward to the next phase of your project.

Please note that some changes may not be feasible depending on the current project stage or the scope of work. It’s always best to discuss potential modifications with your Project Manager early to assess whether they can be incorporated into the existing plan. Your Project Manager will guide you through the change order process to ensure everything is handled professionally and according to your vision.

While some of our construction crews may choose to work on holidays, this is not always the case. Holiday work is typically limited and communication during these times may be slower unless it is an emergency. Our teams prioritize quality and efficiency, which leads to non-emergency tasks being paused during holidays to allow our staff to spend time with their families.

For urgent matters requiring immediate attention, please contact your Project Manager directly, and they will assist you as soon as possible.

The timeline for material selection can vary depending on the type of project, but it is typically completed with your designer shortly after signing your construction agreement. Early material selection helps ensure a smooth project timeline and allows for proper ordering and delivery. 

Your Project Manager will notify you of any upcoming decisions or additional materials that need to be chosen during the course of the project. Staying on top of material choices helps avoid delays and ensures that your vision for the project is executed seamlessly.

You are responsible for managing any concerns or permissions from your neighbors and/or your HOA during your construction project. While we are committed to maintaining a respectful and professional environment, if your neighbors reach out to us, we will kindly direct them back to you for resolution.

It’s a good practice to communicate with neighbors in advance to address potential issues related to construction work, such as noise, scheduling, or property boundaries. This proactive approach helps ensure a smoother project experience for everyone involved.

While you are not required to be home during all stages of your construction project, we do require your presence during the key phases of construction which include dig day, gunite day, decking day and plaster day. We will also need a homeowner present when the electricians are working onsite to ensure proper safety and access to critical areas. Outside of those stages, you may be present whenever possible to stay informed and involved. Being onsite can help ensure that everything is proceeding according to your vision. 

It is essential to provide unrestricted access to your property throughout the construction process. Limited access may cause delays and could result in additional charges. To keep your construction project on schedule and avoid extra costs, please make sure that any necessary gates, doors or pathways are clear and accessible for the crew.

If you have any concerns or scheduling conflicts, contact your Project Manager to make arrangements for access or discuss any special requirements.

If your fence is removed as part of the construction project, we will use temporary orange mesh fencing to help delineate the work area. Please note that this temporary fencing is not designed to secure pets, so it is essential to make other arrangements for your animals during construction.

For smaller pets, please ensure they are safely contained indoors or in a designated secure area. For larger animals, such as livestock, it is important to provide secure enclosures to prevent accidents or injuries. Animal safety is an important priority for our clients and we recommend making accommodations ahead of time to ensure their safety throughout the project.

If you have specific concerns or need assistance with managing your pets during construction, please reach out to your Project Manager to discuss your needs.

Weather can have a significant impact on the progress of your construction project. Rain is one of the primary factors that can cause delays since wet or muddy conditions make it difficult for the crew to work efficiently. A good rule of thumb is: if you are walking on the ground and you can see your footprints then the work area is too muddy for construction to proceed and delays are likely.

Extreme heat or cold can slow down crew productivity, as it affects their ability to work safely and effectively. Extreme temperatures may also prevent certain tasks from being completed such as masonry, plumbing, and electrical work. Some of these trades cannot be performed under certain conditions. If water is involved it must be at above 32 degrees. If there is office closure due to weather you will be notified by your PM, the office or social media.  

If you have concerns about how weather may affect your construction project, please reach out to your Project Manager for updates and alternative solutions.

Project timelines can vary due to several factors, including the scope of the project, weather conditions or unforeseen delays. While we make every effort to stick to the original timeline, external factors like weather-related delays or unexpected issues may impact the progress of your construction project.

We recommend not to schedule events or other significant activities around the anticipated completion date until your pool is filled and ready for use. This ensures that there are no disruptions or unmet expectations. 

For specific details about your project timeline, please refer to your timeline sheet, which provides a more accurate overview of key milestones and completion dates. If you have any questions or concerns about the timeline, don’t hesitate to reach out to your Project Manager for updates or adjustments.

Please communicate directly with our office staff or your designer prior to meeting with you project manager. Once permits are secured, a Project Manager will be assigned to your project and will become your main point of contact throughout the construction process. The electricians may contact you directly for access to your garage for the panel box and/or your attic for cleaner runs.

Your Project Manager will provide regular updates, oversee the construction, and address any questions or concerns you may have during the build. After construction is complete, Emerald Pool Care will take over responsibility for starting up your pool and scheduling your pool school to ensure you’re fully prepared to maintain your new pool.

If you have any questions at any point during the process, your Project Manager will be there to assist you, ensuring a smooth and efficient transition from construction to pool ownership.

As the homeowner, you are responsible for obtaining HOA approval for your pool construction project. While we provide construction plans and any necessary documents to support your application, it is your responsibility to submit these documents and follow up directly with your Homeowners Association (HOA).

Make sure to check your HOA’s specific requirements and timelines to avoid delays in the approval process. Once approval is obtained, your Project Manager will work with you to move forward with the next steps in your pool construction.

If you have any questions or need assistance with the process, feel free to reach out to our office team.

After signing your construction agreement, we will begin creating detailed construction plans for your pool project. This process typically takes up to one week to complete. Once the plans are finalized, we will move forward with the next steps, including any required permits and HOA approval (if applicable to your location).

Depending on your area, permitting and HOA approval may also be necessary before we can begin construction. For an accurate overview of your project’s timeline, please refer to your timeline sheet, which includes estimated start dates and key project phases. This will help you stay informed of important milestones throughout the construction process.

If you have any questions about the next steps or specific requirements for your project, don’t hesitate to contact your Project Manager.