If you don’t receive an immediate response during working hours please leave a message. Our Project Managers are required to get back to you within 1-2 business days. If there is no urgency to your questions sometimes an email will be best.
We also kindly ask for your understanding that our Project Managers have families and personal commitments in the evenings and on weekends. To respect their time we encourage you to avoid contacting them outside of business hours unless it is urgent. For emergency after-hours situations, please use the emergency contact line provided in our directory.
For ongoing clean-up, our teams work diligently to manage the site and ensure that waste does not interfere with the project’s progress. If you have specific concerns about construction waste removal or need additional services during the project, feel free to reach out to your assigned Project Manager for assistance.
Please note that some changes may not be feasible depending on the current project stage or the scope of work. It’s always best to discuss potential modifications with your Project Manager early to assess whether they can be incorporated into the existing plan. Your Project Manager will guide you through the change order process to ensure everything is handled professionally and according to your vision.
For urgent matters requiring immediate attention, please contact your Project Manager directly, and they will assist you as soon as possible.
Your Project Manager will notify you of any upcoming decisions or additional materials that need to be chosen during the course of the project. Staying on top of material choices helps avoid delays and ensures that your vision for the project is executed seamlessly.
It’s a good practice to communicate with neighbors in advance to address potential issues related to construction work, such as noise, scheduling, or property boundaries. This proactive approach helps ensure a smoother project experience for everyone involved.
It is essential to provide unrestricted access to your property throughout the construction process. Limited access may cause delays and could result in additional charges. To keep your construction project on schedule and avoid extra costs, please make sure that any necessary gates, doors or pathways are clear and accessible for the crew.
If you have any concerns or scheduling conflicts, contact your Project Manager to make arrangements for access or discuss any special requirements.
For smaller pets, please ensure they are safely contained indoors or in a designated secure area. For larger animals, such as livestock, it is important to provide secure enclosures to prevent accidents or injuries. Animal safety is an important priority for our clients and we recommend making accommodations ahead of time to ensure their safety throughout the project.
If you have specific concerns or need assistance with managing your pets during construction, please reach out to your Project Manager to discuss your needs.
Extreme heat or cold can slow down crew productivity, as it affects their ability to work safely and effectively. Extreme temperatures may also prevent certain tasks from being completed such as masonry, plumbing, and electrical work. Some of these trades cannot be performed under certain conditions. If water is involved it must be at above 32 degrees. If there is office closure due to weather you will be notified by your PM, the office or social media.
If you have concerns about how weather may affect your construction project, please reach out to your Project Manager for updates and alternative solutions.
We recommend not to schedule events or other significant activities around the anticipated completion date until your pool is filled and ready for use. This ensures that there are no disruptions or unmet expectations.
For specific details about your project timeline, please refer to your timeline sheet, which provides a more accurate overview of key milestones and completion dates. If you have any questions or concerns about the timeline, don’t hesitate to reach out to your Project Manager for updates or adjustments.
Your Project Manager will provide regular updates, oversee the construction, and address any questions or concerns you may have during the build. After construction is complete, Emerald Pool Care will take over responsibility for starting up your pool and scheduling your pool school to ensure you’re fully prepared to maintain your new pool.
If you have any questions at any point during the process, your Project Manager will be there to assist you, ensuring a smooth and efficient transition from construction to pool ownership.
Make sure to check your HOA’s specific requirements and timelines to avoid delays in the approval process. Once approval is obtained, your Project Manager will work with you to move forward with the next steps in your pool construction.
If you have any questions or need assistance with the process, feel free to reach out to our office team.
Depending on your area, permitting and HOA approval may also be necessary before we can begin construction. For an accurate overview of your project’s timeline, please refer to your timeline sheet, which includes estimated start dates and key project phases. This will help you stay informed of important milestones throughout the construction process.
If you have any questions about the next steps or specific requirements for your project, don’t hesitate to contact your Project Manager.