Effective Date: September 3, 2026

These SMS Terms and Conditions govern text messages sent by or on behalf of Emerald Custom Pools & Patios LLC (“Emerald Custom Pools & Patios,” “we,” “us,” or “our”).

SMS Consent

By providing your mobile phone number and opting in through a website form, service request, written or electronic agreement, or another consent method, you agree to receive SMS messages from Emerald Custom Pools & Patios LLC.

Consent to receive SMS messages is not a condition of purchasing any product or service.

Types of Messages

Depending on your relationship with Emerald Custom Pools & Patios, SMS messages may include:

  • Appointment confirmations and reminders
  • Scheduling, rescheduling, and technician arrival updates
  • Service, repair, maintenance, and project updates
  • Estimates, proposals, and requested follow-ups
  • Order, pickup, and delivery notifications
  • Account and customer-care notifications
  • Invoice, billing, and payment reminders
  • Responses to questions or service requests
  • Product, service, event, or promotional messages when you have consented to receive them

Message Frequency

Messaging frequency may vary depending on your appointments, services, purchases, account activity, and communication preferences.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s messaging and data rates are your responsibility.

Opting Out

To opt out of SMS messages at any time, reply STOP to any message from Emerald Custom Pools & Patios.

After you text STOP, you may receive one final confirmation message stating that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from that messaging program unless you opt in again.

Opting out of SMS messages does not prevent Emerald Custom Pools & Patios from contacting you through other methods when reasonably necessary to provide requested services, manage your account, or fulfill contractual or legal obligations.

Assistance

For assistance, text HELP in response to any message or visit Emerald Custom Pools.

You may also contact Emerald Custom Pools & Patios at 817-210-6524.

Privacy and Terms

Please review our policies at:

SMS consent and mobile opt-in information are handled in accordance with our Privacy Policy. SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Supported Carriers

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network availability and is not guaranteed.

Mobile Number Changes

If you change, deactivate, or transfer your mobile phone number, you agree to opt out before discontinuing use of that number or promptly notify Emerald Custom Pools & Patios. This helps prevent messages from being sent to a person who later receives your former number.

Eligibility

By opting in, you confirm that you are the authorized user of the mobile number provided or that you have permission from the authorized user to enroll that number in the SMS program.

Changes to These Terms

Emerald Custom Pools & Patios may update these SMS Terms and Conditions periodically. Updates will be posted on this page with a revised effective date. Your continued participation in the SMS program after an update becomes effective constitutes acceptance of the revised terms.

Contact Us

Questions about these SMS Terms and Conditions may be directed to:
Emerald Custom Pools & Patios
11432 N Bus Hwy 287
Fort Worth, Texas 76179
Phone: 817-800-0786
Website: Emerald Custom Pools